A Study of the Perceptions of IT Professionals on IT Outsourcing

Outsourcing Information Technology (IT) functions are becoming common IT strategies. The impact on IT professionals’ careers is not yet known. The purpose of this research is to reveal what perceptions exist within in-house IT professionals. This research report provides the results of a survey completed by 120 in-house IT professionals. The majority of the respondents (94.1%) came from Government; Banking/Financial Services; Retail and Travel industries. Respondents were asked about their perceptions on IT outsourcing in terms of the benefits to the organization and to the IT professionals. A strong correlation between the employee’s perceptions on IT outsourcing and the level of outsourced IT functions within their company was identified. Furthermore, the findings of this study will help IT managers be aware of the perceptions of IT professionals and the recommendations will also provide guidance to them in dealing with staff perceptions more effectively during the outsourcing processes.